Frequently Asked Questions
Everything you need to know about genuine Smeg replacement parts and accessories.
Are your parts genuine Smeg products?
Yes, we only sell 100% authentic Smeg OEM (Original Equipment Manufacturer) parts to ensure the highest quality and perfect compatibility with your appliances.
How do I find the correct part for my specific model?
You can find your model number on the data plate located on your appliance. Enter this number into our search bar to see a list of compatible components tailored to your unit.
How long does shipping typically take?
Orders are processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for urgent repairs.
What is your return policy for electrical components?
Electrical parts can be returned within 30 days provided they have not been installed and remain in their original, sealed packaging. Please contact support for a return authorization.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European regions. Shipping costs and delivery times vary based on your specific location.
What should I do if a part arrives damaged?
If your order is damaged during transit, please take photos of the packaging and the part, then contact our customer service team within 48 hours for a free replacement.